Terms & Conditions
We only collect your personal details from you when you order an item from the site or register as a member In addition, if you order from us, your credit card details and your delivery details will be collected. These details are passed to our accounts system via a secure server and are not available to any other parties other than our Payment Provider, who will not use your details for any other reason than processing your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.
Disclosure of your information
We never pass any buyers’ information on to any third parties.
We do not send random emails and you will always have the option to be removed from our mailing list if required.
Other web sites
You have a right to access the personal data held about you. To obtain a copy of this information, please write to us at the following address: Privacy Officer, Michael Powell Art, 6 Vere Street, Cardiff, CF24 3DS.
2. Security Policy
At Michael Powell Art, we are aware of, and take very seriously, the security and privacy issues surrounding the use of payment facilities via the Internet. As a result, we have taken every precaution, including the use of Secured Socket Layer (SSL) encryption for the transmission of all sensitive credit/debit card and payment information details. Our SSL server is certified by Thawte, a Public Certificate Authority. Thawte will only issue Digital Certificates to those servers which meet stringent security requirements.
Your online purchase from us will take place manually once we have allocated stock, and the goods are ready to ship. You can have confidence that our online purchasing facilities are secure and safe to use.
If you have any concerns regarding the security of this site please email firstname.lastname@example.org
3. Placing an Order
Placing an order cold not be any simpler. Browse our online shop and click ‘Buy’ next to any items that you want to purchase. This places the items into your shopping basket, which can be reviewed at any point. When you are happy with the contents of your shopping basket you can proceed to the checkout where you will enter your delivery and billing details. If you register as a Member of this website, you will only need to enter your shipping and billing details once. As we do not store your credit card details, these will need to be entered each time you make a purchase.
All prices quoted on this website include VAT where appropriate. For orders billed outside the EU, VAT will be deducted from the order total at checkout.
After you have placed your order, we will send a confirmation email to you summarising the order. We accept payment in sterling by Switch, Visa or MasterCard.
When we receive your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction.
If you are not sure about placing an order online, please feel free to speak to us on the telephone instead. We can be reached on +44 (0) 2920 496000 Monday - Friday 9am- 5pm GMT.
All items for sale are usually kept in stock. If for any reason we cannot dispatch your order within 5 working days (excluding weekends), we will notify you by telephone or email. You will be given the opportunity to cancel the item(s) out of stock, or will be given an expected date of delivery.
Our standard delivery charges can be viewed by clicking here.
When specifying a delivery address, please bear in mind that many of the items we supply will not fit through a standard letterbox, so if you are not at home when delivery is attempted you may need to pick them up from your local sorting office. For your convenience, we offer the option to specify a different delivery address from that used for billing.
If your order is lost or damaged in transit, please let us know promptly.
5. Returns Policy
We always aim to achieve 100% customer satisfaction. We are continually expanding to provide a larger range to give our customers more choice.
If you wish to return an item which is not suitable or no longer required, you should call us within 7 days of receiving the item to inform us and should then return the item in original packaging, undamaged within 7 days from the date of the call. You should include paperwork with the original order number stated. We recommend using Royal Mail’s parcel service in all cases.
When the item arrives with us we will refund your card for the cost of the item in full but NOT the cost of returning the item to us. You can choose to have a replacement item (if available).
The goods must be unused and we will review the condition of the goods before issuing a refund or replacement, and contact you if the claim is in doubt.
6. Contact Us
Feel free to contact us with any questions or complaints you may have regarding our website or any other related topic, Monday - Friday 9am- 5pm GMT. Calls are charged at normal rates.
Telephone: +44 (0) 2920 496000
Fax: +44 (0) 2920 496009
Or write to us at: Michael Powell Art, 6 Vere Street, Roath, Cardiff, CF24 3DS.
We will get back to you as soon as possible to answer your query.
IMPORTANT PLEASE READ
Even though every effort has been made to ensure accuracy of all data, descriptions and specifications, we cannot guarantee 100% factual accuracy. If you are unsure of any aspect of the information on our site and seek clarification, please do not hesitate to contact us and we will gladly help you.
Please note that some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.
This disclaimer does not affect your statutory rights as a consumer.
These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction over any disputes between us.
These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.